Role Purpose

• The Quality Assurance & Waste Management Officer supports the Quality Assurance & Waste Management Executive in implementing, monitoring and maintaining Food Safety, Quality Assurance, and Waste Management standards across all brands.
• The role ensures compliance with regulatory requirements, brand specifications, and internal company policies while fostering a culture of food safety, quality, and environmental responsibility.
• This is a field-based position requiring continual presence across restaurants and operates on a shift basis, including evenings, weekends, nights, and public holidays.

Key Responsibilities - Food Safety & Quality Assurance

• Assist in the implementation and maintenance of food safety and quality standards across all brands.
• Support preparation and updating of quality documentation including process flow charts, SOPs, checklists, and product specifications.
• Assist in monitoring supplier and distributor performance for compliance with brand and regulatory requirements.
• Conduct routine in-restaurant food safety checks, quality inspections, and follow-up visits.
• Participate in internal audits and support supplier/distribution audits when required.
• Be present during external surprise audits conducted by franchisors or regulatory bodies.
• Maintain documentation including SOPs, audit records, specifications, and compliance reports.

Key Responsibilities - Waste Management & Environmental Standards

• Support monitoring of waste segregation, recycling, waste storage, and disposal practices.
• Assist in monitoring pest control visits and follow-up actions.
• Collect and report waste-related data and performance metrics.
• Contribute to implementation and promotion of waste reduction initiatives and environmental practices.

Training & Communication

• Support delivery of training sessions on food safety, hygiene practices, and waste management procedures.
• Promote awareness of quality and waste management requirements across restaurant teams.
• Reporting & Administration
• Maintain complete and accurate audit records, supplier compliance data, and waste-related statistics.
• Prepare summaries and reports for the Quality Assurance & Waste Management Executive and Management teams.
• Escalate critical deviations or recurring issues in a timely manner.

Working Conditions

• Field-based role with daily travel to multiple restaurant locations.
• Valid driving licence and personal vehicle required.
• Shift-based work including nights, weekends, and public holidays.
• Work takes place in kitchens, waste storage areas, receiving bays, and outdoor environments.